Employment Opportunities

Wednesday, 21 August, 2019

Systems Administrator

204 - As a Systems Administrator, you will be responsible for providing Tier 2 service desk systems administration support for a 24x7 message and communications systems. Your responsibilities will include the following: • Resolving remote hardware and software issues using systems analysis techniques and procedures to ensure communication channels are operating, as specified (this is accomplished through analysis and resolution of anomalies ranging from user errors, systems and application errors, and/or infrastructure connectivity) • Supporting the client’s communications systems, networks, and associated application infrastructure to complete the following: o Maintain message traffic o Research and analyze telecommunications activity associated within the technical areas in the telecommunications center o Analyze traffic reports and diagnostic reports to determine network logic and malfunction trends, troubleshoots problems, and recommend improvements to enhance performance • Monitoring, troubleshooting, and repairing the application and hardware systems associated with a global communications and message systems • Providing critical services in support of the management, monitoring, and operating a 24-hour support environment, including holidays and weekends
Location: McLean
Clearance: TS/SCI with Poly
Skill Level: Level 2
Closing Date: 9/30/2019

Mandatory Skills

• Must possess the appropriate skills and experience to operate and monitor message processing systems, and the ability to follow the program's configuration management, incident management, and quality assurance processes, including coordination processes, effective communication, adapting as a team player in the program, and keeping all program documents up-to-date • Must possess core understanding of IT fundamentals, including knowledge of hardware functions (e.g., switches, routers, servers, etc.), database functions, storage, and networking • Must possess demonstrated knowledge of communications methods, organizational message flow, formal writing style, and knowledge of common terminology and acronyms • Must possess excellent customer relationship skills • Must possess working knowledge of Lotus Notes, including Domino server and Domino Admin • Provide 24 x 7 Tier II systems administration support including troubleshooting, load analysis, and isolation of anomalies • Be an effective communicator • Be a self-starter willing to seek knowledge and broaden their understanding of their areas of responsibility • Perform incident management, service request management, and change management for IT systems • Experience in basic systems administration

Desired Skills

• Experience with Amazon Web Services (C2S) is preferred • Ability to communicate both, verbally and in writing, problems and concerns to Tier III, programmers, and application engineers